Key features of Zendesk
Ticketing System
All support requests are stored as tickets. Support agents can create workflows that ensure tickets are routed, assigned, and escalated, so nothing ever gets lost in cracks.
Seamless channel integration
Give your customers the choice. Zendesk Support allows your customers to connect with you through web or mobile, or start a conversation directly through email, Facebook, Twitter, or any other channel you want.
Multi-lingual & Multi-brand
Agents can work in their preferred language, with a localized admin interface available in over 40 languages. Zendesk also supports up to 300 brands, products, service tiers, or regions. Data and activity are centralized within a single account, making it easy to manage.
Public apps & integrations
Zendesk has over 500+ public apps and integrations available enabling you to work with the tools you already use. App Categories include Workforce Management, Productivity & Time-Tracking, Project Management, and many more.
Configuration
At iMovo, we can help you adapt Zendesk to your needs. With Support, you get the flexibility to configure your own workflows–from the simplest to the most complex.
Help Centre
Deliver seamless self-service experiences and reduce support requests with a fully customisable Help Centre, Knowledge Base, Online Community and Self-Service Portal all-in-one
Insights and Reporting
Build custom reports to better understand your customers, measure operational efficiency, and improve your team’s workflow.
Embeddables
Embeddables seamlessly integrates Zendesk functionality into any native environment, allowing businesses to put help right at their customers’ fingertips
Learn from experience – Customer stories
“Together with the professional and friendly support of iMovo, we improved the efficiency of our consumer service by creating a bespoke solution for Zendesk with the CRM integration.”
“Thanks to iMovo we have managed to optimize the use of the Zendesk customer service tool. Their professional and friendly service has brought us a better understanding of the tool and helped us to fully utilize different reporting options Zendesk provides.”
“Thanks to Zendesk Chat we can now also understand how our website is being used – which pages are the ones that get most visits, how much time visitors spend on our website, how many times they get in touch with our agents and who they have been chatting with.”
“From the very first moment, iMovo showed us the path to offer a better customer experience by helping us to utilize every aspect of Zendesk. The customers’ interaction became easier, faster and more reliable than ever for both sides. The analytical/reporting tools brought to the table the customers’ needs which resulted in Mars Group offering one of the best customer support services in the market.”
“iMovo were recommended by Zendesk and took full ownership of managing the project and transition. Getting the set up right from day one was imperative for us, no company likes taking chances with their reputation and service quality. As is often the case with implementing new software, it can be overwhelming, to say the least. Having an experienced local representative on the other side of the desk helped save us a lot of time and experimentation. Till this day iMovo are still committed to training our team and developing our reporting to support our KPIs.”
“The iMovo training was effective and the whole team quickly got used to Zendesk. It was also very easy to integrate third-party apps for calls, live chat, SMS and so on.”
