“Facebook and Twitter integration (Zendesk Message) is one of the things that we use most. Especially in this era of social media, it helps us a lot and as we continue to expand our operations, we look forward to adding more social media channels such as Instagram and YouTube.
Our Help Center, on the other hand, is what I believe gave Marsbet its competitive edge. The integration with the Live Support button on our website has helped a lot of our customers get the information they require quickly and in a professional environment, rather than waiting in line. In the future, we would like to rely on AnswerBot and Help Centre to decrease our chat flow, but this would largely depend on the availability of our different operational languages.
Zendesk is very easy to use and thanks to iMovo, implementation and product take-up was very fast. It helps organize and improve the efficiencies in your department and provides solid monitoring tools for what you are trying to do. There are always things that can help the company be more efficient, and in this case, it would be having Answer Bot translated to our operation languages.”