Customer story: GasanMamo Insurance Ltd.

Transforming insurance and risk management into an empowered proactive asset

GasanMamo Insurance Ltd. is Malta’s leading insurance company, providing competitively priced travel, home, medical, marine and business insurance products for both personal and commercial clients throughout the Maltese Islands.

The challenge

Insurance businesses are complex and operate within a highly competitive market. Having a strong brand name is not enough to survive and subsequently become leaders. Insurance companies need to be aggressive and smart in identifying trends, provide personalized services and offer the right set of products at the right price to the right customer.

The management of GasanMamo Insurance (GMI) relies on the Risk and Management Information team to provide them with continuous and up-to-date information about how the business is performing. Ms. Marcon Vassallo, Risk and Management Information Manager explained how before the introduction of QlikView, they relied heavily on Excel to prepare and maintain all reports which were then distributed to the key people via email. However, this system was not efficient, reporting took long and this meant that at times, management was not able to take quick decisions when necessary.

The solution and iMovo experience

Ms. Vassallo went on to explain the reasons which fuelled the decision to adopt a business intelligence solution and that the research process was a rather rigorous one.
iMovo understood our business needs and were instrumental in identifying the right tool for our business. They assisted in the implementation process, mentoring and training our developers so that reports and dashboards were up and running in no time. This has enabled us to become self-sufficient in Qlik development allowing us to design and implement future BI projects on our own.

Given the highly competitive nature of the insurance industry, GMI required a cost-effective business discovery platform that was sensitive to changes in market conditions.
“We wanted to enable self-service analysis of complex data to help us make decisions in a timely and proactive way” explained Ms. Vassallo. The introduction of QlikView within GMI enabled faster decision making processes; reduced time to data visibility and discovery and above all empowered the data analysts to generate insights in a user-friendly and self-service environment minimizing dependencies on the IT department.

If you would like more information about Qlik or any of the services offered by iMovo, please contact us on [email protected]

About iMovo

At iMovo we specialise in Customer Experience Management (CEM), using Business Intelligence (BI), Big Data Analytics and Customer Relationship Management (CRM). Blending some of the most innovative technology solutions in the market with a formal advisory approach, we enable organisations to build long-term value relationships with their customers resulting in consistent and profitable growth.

Whether it’s increased regulation in the financial services industry, an increased need for governance in the public sector or the need to improve customer service, at iMovo we can help you leverage the information about your customers to improve workforce productivity by using leading edge technologies such as Qlik.

About Qlik

Qlik is a leader in data discovery delivering intuitive solutions for self-service data visualization and guided analytics. Approximately 36,000 customers rely on Qlik solutions to gain meaning out of information from varied sources, exploring the hidden relationships within data that lead to insights that ignite good ideas. QlikView is the leading business discovery platform, delivering true self-service BI that empowers the business user by driving innovative decision-making.

Disclaimer: All product and company names herein may be trademarks of their respective owners. To the best of our knowledge, all details were correct at the time of publishing; this information is subject to change without notice.

GasanMamo Logo

Company
GasanMamo Insurance Ltd.

Industry
Insurance

Location
Gzira, Malta

Product in use
Qlik