Adapting To Changing Market Demands and Behaviours By Adopting A Strong Customer Focus
The field of telecommunications has moved from a monopolistic single player scenario towards a deregulated and fiercely competitive market place. Do you need to increase customer loyalty, improve ARPU and customer lifetime value?
How can iMovo add value?
It can help your organisation to:
Create personalised experiences with 1:1 marketing communications
Improve efficiency by grouping all customer support requests from multiple touchpoints (such as email, chat, social media and phone) in one location
Enable and empower your employees to obtain fast, easy access to complete customer information to deliver meaningful experiences
Create competitive advantage with powerful insights into customer behavioural patterns using visual analytics
Help identify your profitable customers and extend their lifetime value with your organisation
Take strategic decisions based on data drawn from large, different and disparate sources (Big Data)
The ongoing COVID-19 pandemic is dominating all the news right now, and with over 400,000 people infected worldwide, it is understandable why this has been the case. We have seen nations deal with these outbreaks in many varying ways, although many have followed similar paths: first remaining calm, not believing it is much of a threat, before a sudden change of script with the themes of isolation, social distancing, and lockdowns.