You are ready: you have all the content ready in your language, you learnt how to create dynamic content* in Zendesk, and you are looking forward to using your first placeholder – regardless of the language your customers speak. But before you dive in, let’s make sure you don’t make any of these common mistakes.
About Davide Troise
This author has yet to write their bio.Meanwhile lets just say that we are proud Davide Troise contributed a whooping 3 entries.
Entries by Davide Troise
If you have been using Zendesk for enough time, you surely have heard that Zendesk can be “integrated” with other pieces of software your company is already using. Let’s see together what this means, why it is so useful and why it is pushed by Zendesk marketing campaigns.
Views are the primary way of managing tickets in Zendesk. Tickets are displayed in a view according to the agent’s ticket privileges, so agents only see the ticket that they are permitted to reply to. Since different views can be set available for different agents, 12 views should always suffice. The agent’s job is to answer tickets, but you cannot […]
- COVID-19 Data StorytellingMarch 25, 2020 - 11:58 am
The ongoing COVID-19 pandemic is dominating all the news right now, and with over 400,000 people infected worldwide, it is understandable why this has been the case. We have seen nations deal with these outbreaks in many varying ways, although many have followed similar paths: first remaining calm, not believing it is much of a threat, before a sudden change of script with the themes of isolation, social distancing, and lockdowns.