iMovo announces new partnership with Planday
iMovo, today announced its partnership with Planday, the online platform that helps businesses manage the logistics of their staff. With Planday, shift-based companies can easily create and share a schedule, communicate with employees, and handle HR processes.
Three reasons why the human touch still matters to customers
In the digital era, convenience, speed and accuracy are kings. Today’s customers don't have to call you in the middle of the night to know more about your product. All they have to do is access your website and collect the information for themselves. At the end of the day, we are still human and automation or digital platforms can never replace that completely. In fact, here are some reasons why businesses still need to incorporate the human touch in the way they serve customers.
BI Analytic Tools Help Business Organisations
Business organisations have been collecting customer data since time immemorial; whether on clay tablets, papyrus and subsequently paper. With the advent of computerisation most business organisations found themselves maintaining electronic systems designed and built to store and accumulate ever-growing amounts of raw customer data. Due to the way computer applications were then designed, it was not always easy to aggregate different systems, and the data they respectively stored, in an attempt to construct a single, unified, view of the customer.
Business Discovery – Business Intelligence Made Relevant
Business Intelligence has been evolving , like many other areas of technology, new entrants are challenging the status quo and have been fuelling a new paradigm in the way BI is used and deployed in ever smaller organisations...
Zendesk News February 2015 – Updates, Improvements and New Feature Releases
The Zendesk team are constantly working on new features and improvements with the aim of making their beautifully simple customer service platform even better than ever. Here is a list of things that have changed or been added to Zendesk in the past couple of months.
Zendesk on iGaming USA Daily
An article by Christa Agius appears on iGaming USA Daily, an online newspaper that gathers information about the igaming industry in the USA.
iMovo Wins ‘Best Use of the Cloud’ Award at MCA eBiz Awards
iMovo, a leader in the fields of Business Intelligence (BI), Customer Experience Management (CEM) and social media analytics, won the ‘Best Use of the Cloud’ award at the Malta Communications Authority (MCA) eBusiness awards held on 1st December 2014.
iMovo sponsoring Shotokan Karate-Do Association
iMovo are now proud sponsors of Shotokan Karate-Do Association which provide Karate training with the aim of developing positive and confident individuals.
iMovo Launches ‘Socionomix Monitor’ To Help Protect Business Reputation
iMovo, the leading business intelligence and customer experience management company, has developed a unique tool – Socionomix Monitor – that allows organisations to monitor what is being said about them on social media and to know how their brand is perceived.
iMovo Appointed Microsoft Key Solutions Provider
iMovo, a leading Maltese Customer Experience Management (CEM) company, has recently been recognised by Microsoft Malta as a Key Solutions Provider (KSP) for Microsoft Dynamics CRM solutions in Malta.
iMovo and MCAST Collaborate in Setting up an Educational Partnership
The Malta College of Arts, Science and Technology has signed a Memorandum of Understanding with iMovo, a leading Business Intelligence (BI) and Customer Experience Management (CEM) company.
Event: Putting the Customer at the Heart of our Companies
iMovo is organising an exclusive, high-calibre event that will address the importance of Customer Experience Management for companies to be successful in the hyper-competitive world we operate in today.CEM Customer at the Heart
iMovo is organising an exclusive, high-calibre event that will address the importance of Customer Experience Management for companies to be successful in the hyper-competitive world we operate in today. Dr. Jim Hamill, an international speaker who is widely recognised as a leading expert on technology-supported Customer Experience Management will be opening the event through a keynote session.
First Zendesk Malta Event
Zendesk, in collaboration with their local partner, iMovo, are excited to invite you to the first Zendesk Malta event.
The event will be taking place on the 5th of June at 16:30 at the Le Meridien Hotel in Balluta Bay, St. Julians.
We hope that you can join us for a free, fun and engaging afternoon to learn more about customer service and help desk best practices using Zendesk.
ClickDimensions Ranked Highly in Marketing Automation Market Share
In a comparison of marketing automation systems used by the Alexa top 1M websites, ClickDimensions was the highest ranked provider of marketing automation systems dedicated to Microsoft Dynamics CRM, and was ranked 15th in overall market share. The report was generated by the technology data discovery group, Datanyze.