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In the Age of Automation, it’s Never Been More Important to Be Human

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If there is one thing that the rise of AI makes even more important is the human’s role in the conversation. As users get used to AI-driven support, the human element is critical when things turn sour. This frustration may, in future, become commonplace and reflect the greatest limitation chatbots have: a lack of empathy and an inherent lack of understanding. Companies should augment their customer support operation with chatbots to free up human customer support agents for more delicate and complex issues.
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Customer Service trends that are expected to make an impact in 2019

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Companies understand the importance of improving their customer experience and are ramping up their efforts to improve their CRM processes. Because customer preferences change every year, businesses need to keep pace with changing times and tweak their customer service strategy according to the latest market trends.
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What to watch out for before running a Multilingual Help Desk

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You are ready: you have all the content ready in your language, you learnt how to create dynamic content* in Zendesk, and you are looking forward to using your first placeholder - regardless of the language your customers speak.  But before you dive in, let's make sure you don't make any of these common mistakes.
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The Beginner's Guide to Running a Multilingual Help Desk

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The following guide will help you be well-equipped to quickly and effortlessly venture on setting up a multilingual help desk and, most importantly, connect with your customers all around the globe.
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What is a Zendesk App, and why do you need it? 

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If you have been using Zendesk for enough time, you surely have heard that Zendesk can be “integrated” with other pieces of software your company is already using. Let’s see together what this means, why it is so useful and why it is pushed by Zendesk marketing campaigns. 
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Zendesk Actions for Slack

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Slack, has quickly become the defacto internal messaging tool for a variety of companies in a variety of sectors not only because of its ease of use, but also because of its ability to integrate with other systems used internally. A system that allows the user to carry out actions in another system seamlessly, efficiently, and effectively is a godsend, and here one can draw parallels with Zendesk. 
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The future of Customer Service with Zendesk and iMovo

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We recently held our annual event ‘The future of Customer Service’ together with Zendesk at the exclusive Royal Malta Golf Club, Marsa. This event revolved around the topic of Artificial Intelligence and how it can boost your team’s productivity.
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Zendesk – The next level of Customer Experience Management 

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Zendesk is a cloud-based customer service software which offers helpdesk solutions to companies. The main aim of Zendesk is to improve customer service and help build better customer relations. The company has developed a number of products to deliver to this end. Zendesk products cater for the smallest startup business to large multinational corporations. 
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Personalise your relationship with Zendesk Message

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Zendesk Message is designed to integrate support on popular messaging apps. This is the next step in the evolution of customer support. It is a new customer messaging product that helps companies engage customers on their favourite messaging apps, like Facebook and Twitter even outside office hours. Message enables your business to connect with customers on a more personal level and thus keep customers engaged.