Establish a two-way interaction between your organisation and your customers; foster satisfied customers and build loyal relationships
Have you ever seen a ‘get help‘ button on a website? Or maybe a chat window that connects you to a customer service representative? How about a company’s knowledge-base filled with helpful articles on a variety of different topics? Those are all examples of customer service solutions.
The ongoing relationship between a business and its customers is largely based on reliability and consistency. The way customers interact with businesses; the ways they communicate, the channels they use and how often they do it, is constantly evolving. Advanced technologies, such as AI-enabled communication and Chatbots mean that around-the-clock interactions and customer service are now a reality.
Gone are the days when customers used to be powerless and were pretty much at the mercy of companies. The modern customer is more demanding than ever before and does not think twice before switching brands. Your customers are the most important part of your business and today’s customers have high standards; they expect a tailored and proactive customer service. But, for a growing company, providing reliable and consistent service can be difficult.
With expertise across all main industries and business functions and a team of certified consultants, iMovo has helped organisations improve their customer service operations, foster satisfied customers and build loyal relationships as well as create new efficiencies and generate value and cost savings.