A Chatbot is a software/computer program that uses the principles of artificial intelligence and interacts with a dialogue that imitates conversations with people via a text messenger platform.
Chatbots are increasingly being used by businesses to provide better customer service and are an important aspect of customer relationship management. By providing top-notch customer support and serving as a helpdesk for prospective customers, they take your business to the next level in the face of existing competition. Here’s how you can propel your business forward in 2020 by making effective use of Chatbots.
Chatbots to answer FAQs
Customers today rarely have the time or inclination to read your company’s FAQs section and tend to repeat the same questions at any time of day, making it impossible for round-the-clock customer service to be offered in the absence of Chatbots.
Making use of Chatbots automates responses from a knowledge base in real-time so that customer queries may be answered instantly and irrespective of the number of times the question is asked. Like a helpdesk for the business, Chatbots are crucial to making sure customer support is provided as and when customers need it, thereby enhancing customer satisfaction.
Chatbots to recommend certain products
The use of artificial intelligence in Chatbots has made it possible to engage with customers in real-time, draw inferences about their preferences, and maintain a history of customer needs/desires so that the shopping experience gets streamlined by recommending products/services in line with what the buyer is looking for.
Chatbots to automate sales tasks
The sales process of a business includes capturing the attention of the buyer, lead generation and qualification, sending the offer, answering customer queries, and final deal closure. A Chatbot can improve customer engagement at various levels of the sales process.
Chatbots can also be programmed to employ a variety of conversational styles with several buyers to grab the attention of prospective consumers. They also offer information to customers about discounts and other content matters, providing better customer support.
Chatbots to enhance social media experience
Not only are Chatbots used on websites of companies, but they can also be included on social media platforms. They can enhance the social media experience by engaging users in a conversation on an active social community and helping them gain a clearer understanding of a particular topic.
Chatbots to create unique characters
Chatbots can create unique characters that simulate human intelligence to increase customer engagement with your business and build brand loyalty.
Our professional team can provide you with a thoughtful response to the emerging realities of the contemporary business world and they can help you provide a competitive edge and create value for your business and customers. If you would like to learn more about how we can help you, request a meeting with one of our Consultants today.