Zendesk understand that being available on messaging channels is critical to businesses of all sizes – so they have decided to make Zendesk Message FREE to all paying Chat customers.
Starting November 1, Zendesk Chat paying customers can start using Zendesk Message for free without any changes. Customers using Zendesk Chat Lite plan, however, will need to upgrade to a paying plan to benefit from this offer. So we encourage you to upgrade today and start to benefit from Zendesk Message as well.
Zendesk Message is designed to integrate support on popular messaging apps. This is the next step in the evolution of customer support. It is a new customer messaging product that helps companies engage customers on their favourite messaging apps, like Facebook and Twitter even outside office hours. Message enables your business to connect with customers on a more personal level and thus keep customers engaged. Zendesk Message gives businesses the opportunity to reach and market to a new generation of customers.
If you would like to test out the Message product and integrate other social messaging channels (like Facebook, Twitter, and LINE), or upgrade your existing plan feel free to contact us on [email protected].