Entries by Marguerite Mifsud Magrin

iMovo partners up with DigitalGenius – The Artificial Intelligence (AI) Platform for Customer Service

iMovo, a leader in Customer Experience Management (CEM), Big Data Analytics, Workforce Management and DigitalGenius, the Artificial Intelligence (AI) platform for customer service, today announced a new partnership that will allow them to help organisations improve their customer service operations, create new efficiencies  and generate value and cost savings through the adoption of Artificial Intelligence (AI).

CRM-Based Lead Generation – Basic Tips 

You need to keep an eye on your lead capturing and tracking strategies to ensure that you are always ahead of the curve. One way to stay on top of everything is by adopting a CRM solution. A CRM (Customer Relationship Management) solution can provide unique, personalized experiences that customers will truly appreciate.  Here are some tips on how to leverage your CRM for better leads.

Deploying Mobile WFM Software: Tips 

Mobile workforce management is a category of software and related services used to manage employees working outside the company premises. These Mobile WFM (Workforce Management) Solutions are, needless to say, quite powerful. They can be leveraged to solve a wide range of issues that organizations are likely to face. In the US, almost 70% of organizations have staff members that are mobile. This includes field technicians, frontline sales personnel, security teams etc.  

The Importance of Big Data

Now, we all know just how important data is for businesses today. There is an almost infinite amount of data out there that businesses can analyze and learn from. The insights they gain can be used to build better relationships with customers and also, fine-tune their marketing campaigns. Let’s explore a few more reasons why businesses shouldn’t take big data lightly.

What is Blockchain technology and why does it matter? 

If you haven’t been living under a rock, you have probably heard of words like “cryptocurrency” and “bitcoin”. Even though the first cryptocurrency, Bitcoin has been around for the past 9 years, it has increasingly attracted a lot of attention today. In order to understand fully how cryptocurrencies work, you must understand the technology that powers it all – blockchain technology. 

Workforce Management Software may be the solution to a better workplace environment 

Good schedules provide a range of benefits such as reducing the cost of labour, generate more sales, and improve customer satisfaction. But, more importantly, they can make your employees happier and help establish a healthier workplace. Here’s how WFM can help create a healthier workplace.