iMovo, a leader in Customer Experience Management (CEM), Big Data Analytics, Workforce Management and DigitalGenius, the Artificial Intelligence (AI) platform for customer service, today announced a new partnership that will allow them to help organisations improve their customer service operations, create new efficiencies and generate value and cost savings through the adoption of Artificial Intelligence (AI).
About Marguerite Mifsud Magrin
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Entries by Marguerite Mifsud Magrin
You need to keep an eye on your lead capturing and tracking strategies to ensure that you are always ahead of the curve. One way to stay on top of everything is by adopting a CRM solution. A CRM (Customer Relationship Management) solution can provide unique, personalized experiences that customers will truly appreciate. Here are some tips on how to leverage your CRM for better leads.
Mobile workforce management is a category of software and related services used to manage employees working outside the company premises. These Mobile WFM (Workforce Management) Solutions are, needless to say, quite powerful. They can be leveraged to solve a wide range of issues that organizations are likely to face. In the US, almost 70% of organizations have staff members that are mobile. This includes field technicians, frontline sales personnel, security teams etc.
The key objective of technological advancement is to minimize human effort as much as possible. Isn’t that why we have machines in our home? The refrigerator stores our food and keeps it fresh. The TV entertains us. The washing machine helps keep our clothes clean.
Now, we all know just how important data is for businesses today. There is an almost infinite amount of data out there that businesses can analyze and learn from. The insights they gain can be used to build better relationships with customers and also, fine-tune their marketing campaigns. Let’s explore a few more reasons why businesses shouldn’t take big data lightly.
Efficiency is something that businesses have targeted since the beginning. It’s one of those requirements that aren’t likely to change. That’s why we have technological solutions in the first place – to make businesses more efficient and reduce unnecessary expenditure.
If you haven’t been living under a rock, you have probably heard of words like “cryptocurrency” and “bitcoin”. Even though the first cryptocurrency, Bitcoin has been around for the past 9 years, it has increasingly attracted a lot of attention today. In order to understand fully how cryptocurrencies work, you must understand the technology that powers it all – blockchain technology.
Good schedules provide a range of benefits such as reducing the cost of labour, generate more sales, and improve customer satisfaction. But, more importantly, they can make your employees happier and help establish a healthier workplace. Here’s how WFM can help create a healthier workplace.
The way people work continues to change and that means the way we manage the workforce needs to play catch-up. Speaking of changes in the workforce, here are the most significant workforce management trends that we can expect to see in the near future.
iMovo, today announced its partnership with Planday, the online platform that helps businesses manage the logistics of their staff. With Planday, shift-based companies can easily create and share a schedule, communicate with employees, and handle HR processes.
iMovo, Level 2, Entrance C,
Capital Business Centre,
San Gwann, SGN 3000,
Tel. +356 2248 8300
Email. [email protected]
- The use of Big Data is still on the riseOctober 2, 2018 - 4:47 pm
Many companies have invested in big data as well as artificial intelligence so that they are in a good position to compete in the future. Big data might sound like a relatively recent concept – but surprisingly, the technology has existed since the 1950’s.