San Gwann, Malta – July 2017: iMovo Ltd., the acknowledged leader in Customer Experience Management (CEM) and Business Intelligence (BI), is pleased to announce that it has been appointed as a Zendesk Premier Solution Provider in the EMEA region – the highest level of achievement for a Zendesk Partner.
iMovo has been a Zendesk Partner since 2013 and this new appointment comes in recognition of the company’s success in achieving a 100% successful track record of numerous implementations of the Zendesk customer service solution, handling multiple channels of customer communication – from voice and mobile to email, social media and web chat.
“As a trusted partner of Zendesk, we rely on iMovo’s effective and certified sales and delivery teams. iMovo has successfully implemented numerous implementations across several countries. This organisation is a top strategic partner in the EMEA region and with its successful track record, we are happy to recognise them as a Premier Solution Provider.” said Asier Pereda, EMEA Channel Manager, Zendesk.
Commenting on this achievement, Pierre Mallia, iMovo’s Managing Director said, “We pride ourselves in empowering organisations to build profitable, long-term relationships with their customers. It’s good to see that our efforts are being recognised by Zendesk. We look forward to continue working closely with Zendesk across the EMEA region.”
At iMovo we specialise in Customer Experience Management (CEM), using Business Intelligence (BI), Big Data Analytics and Customer Relationship Management (CRM). Blending some of the most innovative technology solutions in the market with a formal advisory approach, we enable organisations to build long-term value relationships with their customers, resulting in consistent and profitable growth.
Whether it’s increased regulation in the financial services industry, an increased need for governance in the public sector or the need to improve customer service, at iMovo we can help you leverage the information about your customers to improve workforce productivity by using leading edge technologies such as Zendesk.
Zendesk provides a customer service platform designed to bring organisations and their customers closer together. The company provides a unique approach to customer engagement, enabling organisations to listen, respond and delight their customers in a fast and easy manner. With more than 57,000 paid customer accounts, Zendesk products are used by organisations in 150 countries and territories to provide support in more than 40 languages.