When processes work well, they can significantly improve efficiency, productivity, and customer satisfaction. Join us for a morning of valuable information and learn about the benefits you can get out of optimizing your processes when using the correct CRM solution. Salesforce, the leader in the CRM industry can help you find, win and keep your customers in a faster and smarter way.
Moreover, with GDPR round the corner; attendees will also have the opportunity to learn how Salesforce will be handling the changes and listen to our guest speaker Dr. Manfred Galdes, who will be covering the legal aspects of the regulation.
Agenda:
| 8:30 | Welcome coffee and registration |
| 9:00 | Brief introduction. What is a company without CRM? Pierre Mallia – Managing Director, iMovo |
| 9:15 | Using Salesforce to drive growth and build trust. Javier de Arriaga – Salesforce Business Development, iMovo |
| 9:30 | Fastrack to success: Customer journey & Sales cloud demo.
Hadrian Sammut – Chief Officer, Advisory & Projects, iMovo & Kelly Steer – BI/CRM Engineer, iMovo |
| 10.30 | Marketing Cloud and Service Cloud Javier de Arriaga – Salesforce Business Development, iMovo Darren Mercieca – Salesforce Line Advisor, iMovo |
| 11:00 | Coffee Break |
| 11:20 | As technology impacts our processes, data tracking and analytics have become more detailed and much more valuable. A look at your GDPR compliance journey: What changes?
Guest Speaker: Dr. Manfred Galdes |
| 11:45 | Salesforce’s GDPR Commitment: A guide for the path ahead. Darren Mercieca – Salesforce Line Advisor, iMovo |
| 12:20 | Reporting, dashboards and KPIs: Measuring efficiency to achieve customer experiences with measurable ROI. Darren Mercieca – Salesforce Line Advisor, iMovo |
| 12:40 | Q&A |
| 13:00 | Lunch & Networking |
| 13:30 | 1:1 Consultation meetings |
This is a free event targeted at senior executives, directors, CxO-level professionals, Marketing, Sales and Business Development Managers.
If you’re interested in attending, please register your interest by filling in your details below. Due to capacity limitations, successful registration will be confirmed by email.
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This event is sponsored by:
Salesforce is the innovative company behind the world’s #1 CRM platform. Treat all your customers as if they were your only customer with Salesforce CRM. Understand customers better through their personal preferences, solve any problem faster with access to past customer interactions, and even identify new sales opportunities by analyzing your best customers’ purchase histories.
As a trusted Salesforce Certified Consulting partner, iMovo delivers best-in-class services and technologies that help businesses convert, retain and win back customers by offering a holistic, 360° view of an organisation’s marketing, sales pipeline and servicing cycles.