iMovo announces new partnership with Planday

iMovo, today announced its partnership with Planday, the online platform that helps businesses manage the logistics of their staff. With Planday, shift-based companies can easily create and share a schedule, communicate with employees, and handle HR processes.

Three reasons why the human touch still matters to customers

In the digital era, convenience, speed and accuracy are kings. Today’s customers don't have to call you in the middle of the night to know more about your product. All they have to do is access your website and collect the information for themselves. At the end of the day, we are still human and automation or digital platforms can never replace that completely. In fact, here are some reasons why businesses still need to incorporate the human touch in the way they serve customers.

BI Analytic Tools Help Business Organisations

Business organisations have been collecting customer data since time immemorial; whether on clay tablets, papyrus and subsequently paper. With the advent of computerisation most business organisations found themselves maintaining electronic systems designed and built to store and accumulate ever-growing amounts of raw customer data. Due to the way computer applications were then designed, it was not always easy to aggregate different systems, and the data they respectively stored, in an attempt to construct a single, unified, view of the customer.

Business Discovery – Business Intelligence Made Relevant

Business Intelligence has been evolving , like many other areas of technology, new entrants are challenging the status quo and have been fuelling a new paradigm in the way BI is used and deployed in ever smaller organisations...

AI Myths That Retailers Need to Avoid

Artificial Intelligence is being adopted across multiple business vertical. However, not all of them seem to be on the same page. The retail sector has always been a little slow at making the most of AI, especially within the finance and travel arenas.

3 Ways in which AI is Transforming Customer Service 

AI can provide a wide array of benefits to businesses in general, but even more so, to the customer service industry. By harnessing the power of AI, businesses can provide better, more effective, and more cost-efficient customer service.  

AI and its impact on the workplace 

Is the technological progress and Artificial Intelligence really a cause for concern at the pace of work? Will robots take our jobs?

Top Five Business Intelligence trends for 2018 and 2019

The Business Intelligence(BI) space has been morphing and growing rapidly over the last few years and therefore new trends and practices are always coming up. Here are the top five trends that we should look out for in 2019 and the rest of 2018.

Workforce Management Processes that cannot be ignored 

Efficiency is something that businesses have targeted since the beginning. It’s one of those requirements that aren’t likely to change. That’s why we have technological solutions in the first place – to make businesses more efficient and reduce unnecessary expenditure.  

Workforce Management and AI

Workforce management, in a nutshell, is simply the managing of a workforce to make it as productive as possible. However, workforce management, when broken down, is actually made up of several processes and techniques.

AI trends we are expecting in 2018 

2018 is here and we already experienced a deluge of articles and blogs that discuss the various technological trends for this year. This got us curious about what we could expect in the AI (Artificial Intelligence) sector during the year so we set out to determine exactly that. This article explains three things you can expect in the AI sector in 2018.

The role of AI in Finance

Artificial Intelligence is a hot topic today because of the many disruptive changes it’s been predicted to bring. Naturally, this has led to excitement and fear among the masses. The sheer accuracy, speed, and efficiency of AI has persuaded organizations to adopt the technology for functions related to Accounting and Finance. But, it’s not just the AI that’s impressive. There are other factors at play here too. Here’s how AI is benefiting the finance side of things as of now.

Customer Service and AI: What we can expect in 2018

Artificial Intelligence is perceived as the ultimate weapon in a business’s arsenal. The average enterprise hopes to see more automation, streamlined processes, worker augmentations and profitable insights. On the whole, AI promises to make life easier for businesses and customers alike.Members of the board are dreaming about the massive benefits that AI can bring to their business. However, it's not all rainbows and butterflies.

The business value of Chatbots

We’ve come a long way from picking up the phone to simply sending a message via a messaging app. Therefore businesses need to realize that we’ve reached an era of fast follow-ups and messaging is the only method that can meet the requirement. Now there is a system which can keep the customer engaged in real-time and provide more value than a traditional email or phone call. This is called a Chatbot.