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Artificial Intelligence is All Around Us

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Studies show that the AI technology market will have a market share upwards of $60 billion by 2025 and global GDP could increase by $15.7 trillion by 2030, because of advancements in AI. But if you think that the age of AI is yet to come, think again. Artificial Intelligence is all around us. Already 61% of companies globally have adopted AI and this is changing the way business is done and how lives are led.
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The Co-worker of Tomorrow - Why Customer Service Agents need AI and why it needs them

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The classic case against automation is that it will replace our jobs, and this worry is no stranger to the realm of customer support. In a world where consumer expectation (especially amongst millennials) for quality customer service is rising at an exponential rate - businesses are striving to augment their customer experience through Artificial Intelligence (AI).
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Emoji & Machine Learning - Making ChatBots more human 

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Communication nowadays is an essential part of our daily lives, be it for personal or professional purposes. It has never been easier to get a message across to someone in mere seconds, especially with the advent of smartphones in the new millennium’s early years. 
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Top CRM trends that can be game changers in 2019 

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As businesses gear up to embark on their journey of becoming customer-focused to customer-centric organizations, the need for reaching out to customers is more evident than ever before. Organizations over the world have taken note and have come up with CRM strategies that focus on exceeding customer expectations and achieving customer delight.
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iMovo partners up with DigitalGenius - The Artificial Intelligence (AI) Platform for Customer Service

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iMovo, a leader in Customer Experience Management (CEM), Big Data Analytics, Workforce Management and DigitalGenius, the Artificial Intelligence (AI) platform for customer service, today announced a new partnership that will allow them to help organisations improve their customer service operations, create new efficiencies  and generate value and cost savings through the adoption of Artificial Intelligence (AI).
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AI Myths That Retailers Need to Avoid

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Artificial Intelligence is being adopted across multiple business vertical. However, not all of them seem to be on the same page. The retail sector has always been a little slow at making the most of AI, especially within the finance and travel arenas.
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3 Ways in which AI is Transforming Customer Service 

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AI can provide a wide array of benefits to businesses in general, but even more so, to the customer service industry. By harnessing the power of AI, businesses can provide better, more effective, and more cost-efficient customer service.  
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AI and its impact on the workplace 

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Is the technological progress and Artificial Intelligence really a cause for concern at the pace of work? Will robots take our jobs?
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Top Five Business Intelligence trends for 2018 and 2019

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The Business Intelligence(BI) space has been morphing and growing rapidly over the last few years and therefore new trends and practices are always coming up. Here are the top five trends that we should look out for in 2019 and the rest of 2018.
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Workforce Management Processes that cannot be ignored 

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Efficiency is something that businesses have targeted since the beginning. It’s one of those requirements that aren’t likely to change. That’s why we have technological solutions in the first place – to make businesses more efficient and reduce unnecessary expenditure.