, ,

How the IoT will change Customer Service

/
The key objective of technological advancement is to minimize human effort as much as possible. Isn’t that why we have machines in our home? The refrigerator stores our food and keeps it fresh. The TV entertains us. The washing machine helps keep our clothes clean.  
, , ,

AI and its impact on the workplace 

/
Is the technological progress and Artificial Intelligence really a cause for concern at the pace of work? Will robots take our jobs?
, ,

Ten Tethered Red Balloons (Part 1)

/
As a company specialising in Customer Experience Management (CEM), a field of client analysis that encompasses the relatively modern medium of social networks, there is one particular question that we, at iMovo, get asked more often than any other.  This question revolves around the hype of social media and this is where the story of the ten red balloons starts.
, ,

Visualising the World Cup 2018 predictions with Tableau

/
The World Cup has come and gone, 4 weeks of back-to-back games resulting in a culmination of the 2 best teams playing it out for the trophy. As with many companies nowadays, the iMovians wanted to get in on the World Cup action and submitted their predictions for the entire tournament from the Group stages all the way until the Final.
, ,

Betting on Customer Support: Zendesk and iGaming

/
Quick, easy, and effective constitute the cornerstone of any successful business; however, they take on a greater importance in the highly competitive and impulse-driven iGaming industry. Let's take a look at two Zendesk features that can turbocharge iGaming customer support.
, , , , , ,

And How Can I Assist You Today, Sir?

/
What are Chatbots? How do they work? Discover how Facebook Messenger and Zendesk are using chatbots to help businesses enrich their customers’ journeys.
, , , , ,

The Zen of Social Customer Support

/
That the “the customer is always right” continues to haunt the corporate world to the delight to customers who seek to get the best out their hard-earned money. But it is progressively getting worse in the age of personal mass communication as customers easily resort to digital and social media if they don’t get it immediately right...
, ,

Listen Up more than Speaking Up on Social Media

/
How do you defend your social media reputation? How do you listen to conversations, spot the key influencers, and judge the ‘sentiment’ or mood? There are a few steps to take to make sure you benefit from good coverage and word of mouth and take the necessary action to counter any disparaging reviews or comments, irrelevant whether you deserve it or not.
, ,

Welcome Aboard!

/
We are excited to introduce you to our newest additions to the iMovo family; Roshan, Stefanos and James!
, ,

Malta Hosting CHOGM 2015

/
This dashboard compares countries according to different indicators; such as Population, Economy and Wellbeing.