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Betting on Customer Support: Zendesk and iGaming

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Quick, easy, and effective constitute the cornerstone of any successful business; however, they take on a greater importance in the highly competitive and impulse-driven iGaming industry. Let's take a look at two Zendesk features that can turbocharge iGaming customer support.
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And How Can I Assist You Today, Sir?

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What are Chatbots? How do they work? Discover how Facebook Messenger and Zendesk are using chatbots to help businesses enrich their customers’ journeys.
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The Zen of Social Customer Support

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That the “the customer is always right” continues to haunt the corporate world to the delight to customers who seek to get the best out their hard-earned money. But it is progressively getting worse in the age of personal mass communication as customers easily resort to digital and social media if they don’t get it immediately right...
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Listen Up more than Speaking Up on Social Media

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How do you defend your social media reputation? How do you listen to conversations, spot the key influencers, and judge the ‘sentiment’ or mood? There are a few steps to take to make sure you benefit from good coverage and word of mouth and take the necessary action to counter any disparaging reviews or comments, irrelevant whether you deserve it or not.
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Welcome Aboard!

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We are excited to introduce you to our newest additions to the iMovo family; Roshan, Stefanos and James!
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Malta Hosting CHOGM 2015

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This dashboard compares countries according to different indicators; such as Population, Economy and Wellbeing.
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CHOGM15 - Protecting Natural Resources

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This infographic gives an overview of which Commonwealth countries are the biggest consumers of crude oil and electricity. You will also be amazed to discover which countries have already moved away from fossil fuels and are already relying heavily on renewable sources of energy.
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Four Zendesk Apps for all Four Seasons

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Zendesk enables you to seamlessly integrate an unlimited number of applications which further extend its capabilities. We have already highlighted five free apps in a recent article: “5 Free Zendesk Apps that will Make Your Life 10 times Easier". We will continue where we left off and introduce you to another four Zendesk Apps which are very popular with our customers.
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The Concealed Treasure Uncovered

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The seemingly ever-present Arab in Black meant that those around it never questioned its significance. Similarly, corporate data in today so pervasive in our everyday business processes that few ever bother to question the true value of such data if exploited within a different or diverse context.
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The Importance of Using CRM in your Business

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There are countless ways to leverage the CRM towards developing new opportunities. Applications such as cross-selling, up-selling, profitability analysis, and campaign management are just a few, and innovative possibilities are evolving all the time.