iMovo announces new partnership with Planday
iMovo, today announced its partnership with Planday, the online platform that helps businesses manage the logistics of their staff. With Planday, shift-based companies can easily create and share a schedule, communicate with employees, and handle HR processes.
Three reasons why the human touch still matters to customers
In the digital era, convenience, speed and accuracy are kings. Today’s customers don't have to call you in the middle of the night to know more about your product. All they have to do is access your website and collect the information for themselves. At the end of the day, we are still human and automation or digital platforms can never replace that completely. In fact, here are some reasons why businesses still need to incorporate the human touch in the way they serve customers.
BI Analytic Tools Help Business Organisations
Business organisations have been collecting customer data since time immemorial; whether on clay tablets, papyrus and subsequently paper. With the advent of computerisation most business organisations found themselves maintaining electronic systems designed and built to store and accumulate ever-growing amounts of raw customer data. Due to the way computer applications were then designed, it was not always easy to aggregate different systems, and the data they respectively stored, in an attempt to construct a single, unified, view of the customer.
Business Discovery – Business Intelligence Made Relevant
Business Intelligence has been evolving , like many other areas of technology, new entrants are challenging the status quo and have been fuelling a new paradigm in the way BI is used and deployed in ever smaller organisations...
10 Signs That You’re Ready To Plunge Into Data Warehousing
If you noticed some of these signs, that you know you need some Business Intelligence within your company. Contact us to discover the perfect BI for you
Sales Through Service: Four Simple Customer Service Tips To Increase Sales
Good customer service is fundamental; especially today in an ever-changing business environment where alternatives are easily found and there are little to no changeover costs. This should encourage you to ask yourself if you are giving the best customer support to your customers. If you are not sure you do, here are some good reasons why you should invest more in customer service.
Tableau Introduces version 8.2
Tableau Software has just introduced a new version of their market leading data discovery product – Tableau 8.2 – an update that brings Tableau to Mac users all over the world and provides the ability of easy data storytelling.
Qlik Launches Next Gen Data Visualisation and Discovery Application: Qlik Sense
Qlik, a global leader in data discovery, has recently introduced Qlik® Sense Desktop, a free version of its next-generation data visualisation application that delivers a simple drag-and-drop interface for business users to rapidly create interactive visualisations, reports, and dashboards.
How Pitch22 is using Zendesk to provide the best possible customer service
This month we would like to bring you a Zendesk testimonial from Pitch 22, who have developed a web application that assists youth and amateur football clubs to improve their operations.
Turning your Customers into a “Volunteer Marketing Army”
Thomas Jefferson once said that “the man who stops advertising to save money is like the man who stops the clock to save time.” It is no secret that successful marketing is the lifeline of any business.
Giving Your Online Reputation a Boost by Managing Social Media More Efficiently
Social media is not only a great marketing channel, but it has also become a popular platform for customers to publicly share their comments, questions and experiences. Due to the rapid growth of social media, customer comments have a very powerful effect on potential customers, and can be very harmful to a company’s reputation. Organisations who give their customers the opportunity to share their comments publicly, need to regularly monitor their social media profiles as response time is critical.
What happens when what you have is no longer good enough?
When you read about business intelligence these days, you almost inevitably end up reading about Big Data, Self-Service BI, Google, Facebook or Amazon. The authors of most of these articles, in turn, take it upon themselves to grumble about the limits of relational databases and how traditional business intelligence systems have failed to live up to their expectations.
How to Use Customer Data to Provide a Better Customer Experience
It is constantly being emphasised that customer experience is the key to high customer satisfaction. Providing customers with reliable and timely customer service encourages repeat business, therefore contributing to the creation of a loyal customer base.
iMovo Develops New Mobile App for eCabs
eCabs, Malta’s leading taxi company is renowned for its excellent customer service. They have taken their customer experience a step further with the release of their new mobile application, which was developed by iMovo and is now available for download on the iTunes and Google Play stores.