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Once upon a..

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We all know that data is powerful. But with a good story, it’s unforgettable.
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10 Signs That You're Ready To Plunge Into Data Warehousing

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If you noticed some of these signs, that you know you need some Business Intelligence within your company. Contact us to discover the perfect BI for you
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Sales Through Service: Four Simple Customer Service Tips To Increase Sales

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Good customer service is fundamental; especially today in an ever-changing business environment where alternatives are easily found and there are little to no changeover costs. This should encourage you to ask yourself if you are giving the best customer support to your customers. If you are not sure you do, here are some good reasons why you should invest more in customer service.
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Tableau Introduces version 8.2

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Tableau Software has just introduced a new version of their market leading data discovery product – Tableau 8.2 – an update that brings Tableau to Mac users all over the world and provides the ability of easy data storytelling.
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Qlik Launches Next Gen Data Visualisation and Discovery Application: Qlik Sense

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Qlik, a global leader in data discovery, has recently introduced Qlik® Sense Desktop, a free version of its next-generation data visualisation application that delivers a simple drag-and-drop interface for business users to rapidly create interactive visualisations, reports, and dashboards.
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How Pitch22 is using Zendesk to provide the best possible customer service

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This month we would like to bring you a Zendesk testimonial from Pitch 22, who have developed a web application that assists youth and amateur football clubs to improve their operations.
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Turning your Customers into a “Volunteer Marketing Army”

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Thomas Jefferson once said that “the man who stops advertising to save money is like the man who stops the clock to save time.” It is no secret that successful marketing is the lifeline of any business.
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Giving Your Online Reputation a Boost by Managing Social Media More Efficiently

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Social media is not only a great marketing channel, but it has also become a popular platform for customers to publicly share their comments, questions and experiences. Due to the rapid growth of social media, customer comments have a very powerful effect on potential customers, and can be very harmful to a company’s reputation. Organisations who give their customers the opportunity to share their comments publicly, need to regularly monitor their social media profiles as response time is critical.
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What happens when what you have is no longer good enough?

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When you read about business intelligence these days, you almost inevitably end up reading about Big Data, Self-Service BI, Google, Facebook or Amazon. The authors of most of these articles, in turn, take it upon themselves to grumble about the limits of relational databases and how traditional business intelligence systems have failed to live up to their expectations.
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How to Use Customer Data to Provide a Better Customer Experience

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It is constantly being emphasised that customer experience is the key to high customer satisfaction. Providing customers with reliable and timely customer service encourages repeat business, therefore contributing to the creation of a loyal customer base.