San Gwann, Malta – 27th July 2015
iMovo, a leader in the Customer Experience Management arena, has recently announced that it has signed an agreement that extends its collaboration with Zendesk Inc. (NYSE: ZEN), a leading cloud-based customer service software company.
Zendesk provides a customer service platform designed to bring organisations and their customers closer together. The company provides a unique approach to customer engagement, enabling organisations to listen, respond and delight their customers in a fast and easy manner. With more than 57,000 paid customer accounts, Zendesk products are used by organisations in 150 countries and territories to provide support in more than 40 languages.
iMovo has been working with Zendesk in the local market for some time, during which iMovo has achieved a track record of several rapid, successful implementations of the Zendesk customer service solution, handling multiple channels of customer communication – voice, mobile, email, social media and web chat. These successes particularly in the iGaming sector, have brought about recognition of iMovo’s capability and Zendesk are now facilitating the engagement of iMovo to work closer and deliver projects internationally.
iMovo see this extension of the Zendesk partnership as a natural step in its mission to be a thought leader for organisations that want to build profitable, long-term relationships with their customers.
Commenting on this new agreement, Pierre Mallia, iMovo Managing Director said, “This is the next step in the growth and evolution of iMovo. I’d like to thank our current Zendesk customers who have been fantastic and made it even easier to ensure success of our Zendesk practice. We pride ourselves in bringing customer service teams up and running rapidly – usually in less than a week – handling multiple communication channels. We are pleased to see our efforts being recognised by Zendesk and are looking forward to continue working closely in the international market.”