Three reasons why the human touch still matters to customers
In the digital era, convenience, speed and accuracy are kings. Today’s customers don't have to call you in the middle of the night to know more about your product. All they have to do is access your website and collect the information for themselves. At the end of the day, we are still human and automation or digital platforms can never replace that completely. In fact, here are some reasons why businesses still need to incorporate the human touch in the way they serve customers.
iMovo announces new partnership with Planday
iMovo, today announced its partnership with Planday, the online platform that helps businesses manage the logistics of their staff. With Planday, shift-based companies can easily create and share a schedule, communicate with employees, and handle HR processes.
BI Analytic Tools Help Business Organisations
Business organisations have been collecting customer data since time immemorial; whether on clay tablets, papyrus and subsequently paper. With the advent of computerisation most business organisations found themselves maintaining electronic systems designed and built to store and accumulate ever-growing amounts of raw customer data. Due to the way computer applications were then designed, it was not always easy to aggregate different systems, and the data they respectively stored, in an attempt to construct a single, unified, view of the customer.
Business Discovery – Business Intelligence Made Relevant
Business Intelligence has been evolving , like many other areas of technology, new entrants are challenging the status quo and have been fuelling a new paradigm in the way BI is used and deployed in ever smaller organisations...
How CRM systems can help with branding
We all know how competitive the business landscape is becoming these days. As days pass, it’s becoming quite clear that, in order to stand out and be relevant, a business needs to create an appreciation for its brand. But, how does that happen? Well, you could say that developing a good product is one solution. Well, it definitely is, but branding is far more complex and there are so many points to be addressed.
Six signs your company needs a CRM system
A CRM system helps you manage all your customers from one place. From the same app, you can view contact info, follow up via email or social media, manage tasks, and track your performance.
There comes a point where the company is growing, and you might need to manage customer relationships more effectively. Here are six signs that your company needs to invest in a CRM system.
How to win the Customer Experience race
With technology facilitating rapid innovation, it becomes much harder to develop and execute a customer experience strategy that’s effective. Companies that leverage technology to offer a top-notch customer experience have the most to benefit.
Four CRM resolutions you need to make in 2018
New plans, new strategies and new ideas for the new year may be in place already for many businesses. There is one thing businesses simply cannot ignore this year, and that is customer relationship management. No new plan or strategy will prove useful if a business doesn't focus on creating and maintaining a long-lasting and meaningful relationship with customers.
Implementing CRM Successfully: Things to Consider
Implementing a CRM system into your business infrastructure can be quite the task. Plus, the statistics tell us that the failure rate is quite high, which isn’t exactly encouraging. However, there’s no need to give up hope. Plenty of businesses have managed to get CRM implementation right and you can too. The trick is to make the right considerations.
Personalise your relationship with Zendesk Message
Zendesk Message is designed to integrate support on popular messaging apps. This is the next step in the evolution of customer support. It is a new customer messaging product that helps companies engage customers on their favourite messaging apps, like Facebook and Twitter even outside office hours. Message enables your business to connect with customers on a more personal level and thus keep customers engaged.
Zendesk annual event: Creating an effortless customer experience for your customers
This event brought together professionals from various sectors such as financial services and iGaming who were interested in learning how Zendesk can help their company provide better customer experiences.
Attendees had the opportunity to meet with Zendesk’s very own Sales Director, Gabriel Frasconi who spoke about the importance of creating relationships with customers and about Zendesk's new and upcoming updates.
Are you using data to create great customer experiences?
In today's fiercely competitive business environment, companies are exploring new ways to delight customers and retain their loyalty because it has a direct impact on revenue. Customers today expect to have fluid, convenient and timely interactions with businesses seamlessly across multiple channels. While many businesses have adopted an omni-channel approach, customer data remains fragmented, making it difficult to gain a single view of the customer.
Dealing with the Fourth Industrial Revolution
Since the early part of last century, technological progress has marched forward at sharp rate, albeit with the so called "waves" coming hard and fast as a north easterly storm on the coast. After a surge in innovation in the field of information technology dating back to the 1970s, with the emergence of the first "personal" device - the PC and stretching well into the early years of this century, we seem poised on what could become a very big wave. Some economists have posited the idea that we are about to embark on the "Fourth Industrial Revolution".