Salesforce | Service Cloud

Salesforce Service Cloud: Fully customizable support and help desk

Create more customer happiness with a complete customer support software

Service Cloud by Salesforce is one of the world’s most popular and highly-rated cloud-based solutions for customer service, customer support and case management. Whether by phone, web, chat, or email, this customer support software enables agents and customers to quickly connect and solve customer problems.
With Service Cloud you can provide faster and more intelligent self-service, giving customers access to the answers they need to solve problems on their own terms. From call-center management to live chat with an agent to knowledge base to self-service communities, Service Cloud has all angles of customer service covered.

Service Cloud customer service software includes case management, customer access across all channels, integration with legacy data systems, pre-built integration apps, support ticketing, knowledge base, routing and escalation, and queue management.

Customer support software can help companies streamline service team processes and calls, reducing average call times. This powerful customer service software can also dramatically improve customer satisfaction and problem resolution. It is time to take your customer service to the next level.

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Key Features

Provide smarter self-service

Help customers find answers fast, on their own terms and time frame. Connect them with everything from account information to shared knowledge and helpful agents.

Deliver support everywhere

Give agents an easy-to-use, unified view of every customer interaction across your business, along with powerful productivity tools.

Personalise customer care

Deliver personalized support across digital channels, including messaging, chat and social.

Deliver more intelligent, satisfying self-service

Scale support and increase agent productivity with Service Cloud Einstein — artificial intelligence for customer service.

Close cases faster

Keep your support agents connected to all the activity, answers, and information they need to close cases quickly

Drive service productivity from the call centre

Cases are pushed to employees in real time and screen popped directly into the Service Console, offering up an in-context view of the customer across all channels.

Resources

eBooks

Datasheets

Webinars

Register for a free trial of Salesforce Service Cloud

Why choose iMovo?

Consultancy: Consult with experts to get more business value out of your data platform
Training: We offer an extensive programme of training courses aimed at different audiences
Support: Choose from our Bronze, Silver or Gold packages
Implementation: We help you implement and integrate data platforms ensuring the shift is smooth and seamless

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