Zendesk Launches Guide- A Next Generation Knowledge Solution- to Provide Smarter Customer Service
Zendesk, Inc. (NYSE: ZEN) today introduced Zendesk Guide, a smart knowledge base solution that captures the collective knowledge of an organization and combines it with machine learning (ML) technology to deliver a better customer experience. Guide empowers customer service agents to resolve inquiries with contextual insights and gives customers ML-powered self-service customer support. The result for both agents and customers is faster support resolution and outcomes from anywhere.
Whatever you want
At the core of a CRM approach is the appreciation that customer life-time value can be optimised when deeper relationships are formed between carefully targeted customers and the respective business organisation.
Big data analytics: translating information into knowledge
The concept of Big Data has been around for a number of years now and although businesses have started to understand the importance of streamlining and analysing all the data captured and combining this with sources of data from external sources, some are still unsure about what it is and how it can be used.
Zendesk Talk update: New Call Monitoring feature available
Zendesk has recently announced the launch of Call Monitoring, a new feature which will be available exclusively to customers on the Talk Advanced plan. With the new Live Calls dashboard, Zendesk admins will now be able to see at-a-glance all ongoing calls, listen in on agent conversations and barge in on calls when agents need support or escalation.
Hybrid App Development: Taking web dev to the mobile
I'd always felt that mobile app development was a challenging field to delve into and that it would require a lot of patience and experience before being able to roll out a decent, usable application. Well, I'm sure all good apps need such a mindset, however, as technology continuously morphs with new ideas, we've been gifted with alternative solutions that stray from the native path..
The Secret Lies of Statistics
Don't trust the numbers. This is a very common advice that most people know but ignore. How many polls and ‘breakthroughs’ do you read or hear about? How many of that do you actually doubt or care enough to verify? Most probably the answer is a big ‘NONE’. This could either be because you’re too lazy to do so, do not have the time, or you just like to think that it is true.
Zendesk Success Story: Surrey County Council
iMovo has recently successfully implemented a customer service project for the Surrey County Council.
Project Management – Old Dog, New Tricks.
Mention the word “project” and more often than not this will conjure up images of dismal failure and fiascos. The popular press just loves to expose the demise of major projects through overspending and late delivery. More often than not such stories chronicle serious inefficiency and mismanagement on the part of those responsible for the implementation of the project.
Finding us
iMovo Limited,
‘Corradino Industrial Estate’, KW12, Level 2,
Paola, PLA 3000
Malta, Europe
Tel. +356 2248 8300
Email. [email protected]
Latest
- Of Carts, Horses, and Evangelists -
The year is 1968, and Spencer Ferguson Silver III, a chemist working for the American multinational 3M, was hard at work seeking to formulate a strong bonding adhesive for use […]