AI Myths to Ignore
The advent of AI has created quite a stir for years. Though generally beneficial, we must admit that there’s still a lot more that we don’t know about AI. It’s this fact, the knowledge of there being a lot that is still unknown to us, that causes us to be a little skeptical about the whole thing; maybe even fearful. This short blog post, lists a few AI myths that you would do well to ignore.
Zendesk annual event: Creating an effortless customer experience for your customers
This event brought together professionals from various sectors such as financial services and iGaming who were interested in learning how Zendesk can help their company provide better customer experiences.
Attendees had the opportunity to meet with Zendesk’s very own Sales Director, Gabriel Frasconi who spoke about the importance of creating relationships with customers and about Zendesk's new and upcoming updates.
The strategic advantages of business analytics
In the world of web 2.0 and industry 4.0, organizations that are flexible when it comes to adopting new technologies and changing their business model are better equipped to grow sustainably than their rigid counterparts. Business analytics is one such source of strategic value; converting data into actionable insights and profitable actions.
Questions to ask before implementing a customer experience management program
Boosting customer experience (CX) is on every business’s to-do list these days, and it’s no surprise why. When faced with fierce competition, exceeding customer expectations by delivering superior value through overall customer experience can give a company a definite Unique Selling Point (USP).
Tableau’s upcoming updates
Tableau has recently announced that the upcoming release of Tableau 10.4 will be the last version of Tableau Desktop, Tableau Reader, and Tableau Public to work on 32-bit operating systems. If your computer runs on a 32-bit operating system we have bad news for you: When released, Tableau 10.5 will no longer be able to function on these systems. On the other hand, and on a much better note too, if you run a 64-bit operating system you should get ready to welcome a bigger and better Tableau 10.5.
Responding to customer feedback: What not to do
Good companies are aware of how important it is to maintain a positive relationship with customers. Their responses are polite and to the point, and their objective is to always offer a solution. They make it a point to make the most of the feedback they receive, regardless of whether it is positive or negative. In other words, they do everything it takes to protect their reputation and brand image.
Automation, coffee and unfulfilled hobbies
We thrive in automation which makes our day-to-day operations easier, less time-consuming and more efficient. The reason we are writing this post is not to show you how we much we relish automation, or how good we are as a company at implementing them, but it’s to show you how you could train your brain to think in automation, disregarding specific technology and tech-savviness.
The death of a master storyteller
On February 7, 2017, the world lost one of its best-known Swedish academics - Hans Rosling. One described as ‘the man in whose hands data sings’. Others described him as a ‘data guru’ and even ‘the Jedi master of data visualisation’.
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