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Responding to customer feedback: What not to do

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Good companies are aware of how important it is to maintain a positive relationship with customers. Their responses are polite and to the point, and their objective is to always offer a solution. They make it a point to make the most of the feedback they receive, regardless of whether it is positive or negative. In other words, they do everything it takes to protect their reputation and brand image.
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Automation, coffee and unfulfilled hobbies

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We thrive in automation which makes our day-to-day operations easier, less time-consuming and more efficient. The reason we are writing this post is not to show you how we much we relish automation, or how good we are as a company at implementing them, but it’s to show you how you could train your brain to think in automation, disregarding specific technology and tech-savviness.
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The death of a master storyteller

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On February 7, 2017, the world lost one of its best-known Swedish academics - Hans Rosling. One described as ‘the man in whose hands data sings’.  Others described him as a ‘data guru’ and even ‘the Jedi master of data visualisation’.
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Experienced Executive joins iMovo’s Board of Directors – Philip Micallef

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iMovo is pleased to announce that it has appointed Mr. Philip Micallef as a member of the company board of directors. This executive appointment further reinforces and strengthens iMovo’s growth plans and its efforts to bring innovation and choice to the market.
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iMovo hosts Qlik Roundtable and Business Brunch

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We've recently held our annual “Qlik Roundtable and Business Brunch” at Le Meridien Hotel in St. Julian’s. This half-day event brought together BI professionals from a broad spectrum of companies from different sectors, who were looking to learn more about Qlik and how it can help organizations grow, innovate and succeed – all through the power of visual analytics.
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Dealing with the Fourth Industrial Revolution

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Since the early part of last century, technological progress has marched forward at sharp rate, albeit with the so called "waves" coming hard and fast as a north easterly storm on the coast. After a surge in innovation in the field of information technology dating back to the 1970s, with the emergence of the first "personal" device - the PC and stretching well into the early years of this century, we seem poised on what could become a very big wave. Some economists have posited the idea that we are about to embark on the "Fourth Industrial Revolution".
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Data analysis: History of Maltese Football

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How many matches did the Malta national football team win throughout the years? Who's the coach which helped winning most games? Which was the best year for our national team? Click through this dashboard to learn more about our football history.
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Whatever you want

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At the core of a CRM approach is the appreciation that customer life-time value can be optimised when deeper relationships are formed between carefully targeted customers and the respective business organisation.
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Big data analytics: translating information into knowledge

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The concept of Big Data has been around for a number of years now and although businesses have started to understand the importance of streamlining and analysing all the data captured and combining this with sources of data from external sources, some are still unsure about what it is and how it can be used.
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Zendesk Talk update: New Call Monitoring feature available

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Zendesk has recently announced the launch of Call Monitoring, a new feature which will be available exclusively to customers on the Talk Advanced plan. With the new Live Calls dashboard, Zendesk admins will now be able to see at-a-glance all ongoing calls, listen in on agent conversations and barge in on calls when agents need support or escalation.