, ,

iMovo announces new partnership with Planday

/
iMovo, today announced its partnership with Planday, the online platform that helps businesses manage the logistics of their staff. With Planday, shift-based companies can easily create and share a schedule, communicate with employees, and handle HR processes.
, , , ,

iMovo and Salesforce partner up for another successful event

/
iMovo, a leader in Customer Experience Management recently organised a seminar titled ‘Supercharge your business: Find, Win and Keep your customers’ in collaboration with Salesforce, the world’s number one CRM platform.
, ,

My key takeaways from the Cloud Analytics World Tour

/
Cloud Analytics is an awesome subject to approach. Gartner says most enterprises will be almost fully cloud engaged by 2020, this seems to be something which other Research organisations are also echoing. Given the rapid progression of cloud technologies and availability of these technologies, I am very much in the belief that Cloud definitely is the was forward.
,

Why your small business needs Big Data Analytics

/
As a small business, you’re bound to be apprehensive about a lot of things. Big data analytics is likely to be one of those, and it's completely understandable. You’re small and you think that you simply cannot afford to invest in something that seems exclusive to enterprises. Well, here’s the good news – that’s not the situation anymore.  
, ,

AI trends we are expecting in 2018 

/
2018 is here and we already experienced a deluge of articles and blogs that discuss the various technological trends for this year. This got us curious about what we could expect in the AI (Artificial Intelligence) sector during the year so we set out to determine exactly that. This article explains three things you can expect in the AI sector in 2018.
,

4 Tips to Keep Your Blog Content Fresh

/
Simply updating your blog constantly is not enough to gain a reputable image with your customers – the type of content you upload is key.  You’re tracking its performance, and have noticed that it is deviating from time to time, sometimes with a dramatic drop in unique page views or clicks. If trials like this befall you, never fear, for we’re here to give you the key to unlock a new door to innovation, keeping your blog fresh with 4 tips.
, , ,

Three reasons why the human touch still matters to customers

/
In the digital era, convenience, speed and accuracy are kings. Today’s customers don't have to call you in the middle of the night to know more about your product. All they have to do is access your website and collect the information for themselves. At the end of the day, we are still human and automation or digital platforms can never replace that completely. In fact, here are some reasons why businesses still need to incorporate the human touch in the way they serve customers.
, , ,

Questions to ask before implementing a customer experience management program

/
Boosting customer experience (CX) is on every business’s to-do list these days, and it’s no surprise why. When faced with fierce competition, exceeding customer expectations by delivering superior value through overall customer experience can give a company a definite Unique Selling Point (USP).
, , , ,

Tableau's upcoming updates

/
Tableau has recently announced that the upcoming release of Tableau 10.4 will be the last version of Tableau Desktop, Tableau Reader, and Tableau Public to work on 32-bit operating systems. If your computer runs on a 32-bit operating system we have bad news for you: When released, Tableau 10.5 will no longer be able to function on these systems. On the other hand, and on a much better note too, if you run a 64-bit operating system you should get ready to welcome a bigger and better Tableau 10.5.
, , , ,

Responding to customer feedback: What not to do

/
Good companies are aware of how important it is to maintain a positive relationship with customers. Their responses are polite and to the point, and their objective is to always offer a solution. They make it a point to make the most of the feedback they receive, regardless of whether it is positive or negative. In other words, they do everything it takes to protect their reputation and brand image.