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Zendesk Talk update: New Call Monitoring feature available

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Zendesk has recently announced the launch of Call Monitoring, a new feature which will be available exclusively to customers on the Talk Advanced plan. With the new Live Calls dashboard, Zendesk admins will now be able to see at-a-glance all ongoing calls, listen in on agent conversations and barge in on calls when agents need support or escalation.
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Hybrid App Development: Taking web dev to the mobile

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I'd always felt that mobile app development was a challenging field to delve into and that it would require a lot of patience and experience before being able to roll out a decent, usable application. Well, I'm sure all good apps need such a mindset, however, as technology continuously morphs with new ideas, we've been gifted with alternative solutions that stray from the native path..
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Zendesk Success Story: Surrey County Council

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iMovo has recently successfully implemented a customer service project for the Surrey County Council.
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Project Management - Old Dog, New Tricks.

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Mention the word “project” and more often than not this will conjure up images of dismal failure and fiascos. The popular press just loves to expose the demise of major projects through overspending and late delivery. More often than not such stories chronicle serious inefficiency and mismanagement on the part of those responsible for the implementation of the project.
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Talend Data Preparation

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Do you often need to deal with incomplete and incorrect data? Do you need to cleanse or augment your data, or group records based on similar values in fields? Do you need to integrate lists of data from different applications with different date formats? Do you need to mask names in email fields so only the domain name shows?...

JIRA: The Project Leader’s Best Friend

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If you currently face project management issues, I highly recommend considering JIRA. Without it I know I’d feel the dread: three weeks in, we would be swirling in a cauldron of unfinished tasks from one sprint and a fresh batch of new tasks to be added to another.
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The Missing Piece of your Modern Consumer 360°

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This article shall attempt to provide a number of hints as to how an organisation can offset the difficulty of developing an effective customer profile through an efficient and effective support process.
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Betting on Customer Support: Zendesk and iGaming

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Quick, easy, and effective constitute the cornerstone of any successful business; however, they take on a greater importance in the highly competitive and impulse-driven iGaming industry. Let's take a look at two Zendesk features that can turbocharge iGaming customer support.
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Zendesk and Google Play: Turning Reviews Into Tickets

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Your Zendesk can be extended to Google Play Reviews by installing a first party app. This will then connect to your Google Play Developer account and a ticket is created for every review posted on your app’s Play Store listing.
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And How Can I Assist You Today, Sir?

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What are Chatbots? How do they work? Discover how Facebook Messenger and Zendesk are using chatbots to help businesses enrich their customers’ journeys.