Entries by Marguerite Mifsud Magrin

Five ways in which big data analytics is changing the current business environment

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Today, the term ‘big-data’ has become widely popular. It is essentially a collection of large volumes of complex data that cannot be processed using the traditional approach. This is where businesses started using big-data analytics which uses modern computational methods for fast and efficient data processing. Big-data analytics are changing businesses in a big way. Take a look at how it is revolutionizing the current business trends.

AI Myths to Ignore

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The advent of AI has created quite a stir for years. Though generally beneficial, we must admit that there’s still a lot more that we don’t know about AI. It’s this fact, the knowledge of there being a lot that is still unknown to us, that causes us to be a little skeptical about the whole thing; maybe even fearful. This short blog post, lists a few AI myths that you would do well to ignore.

Seven best practices of customer service

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Customers judge a company not just by its product or service, but also by the competence, behavior and attitude of its staff. Consistently poor customer service can easily prompt customers to abandon a brand whose product they may have otherwise appreciated.

Miriana’s volunteering experience in India

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We’d like you to meet Miriana. Her next adventure will be in Bodhgaya, India, where she will be volunteering with Right 2 Smile (R2S), a Maltese NGO which focuses on providing education, medical outreach and community development in Kenya, Cambodia, India and Malta.

Introducing Talend: Starting your Big Data journey

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We’ve recently held our first Talend event, “Introducing Talend: Starting your Big Data journey”. This exclusive event brought together BI professionals from different sectors who were interested in learning how solutions such as Talend can help harness and exploit the challenges and opportunities brought about by the rise of Big Data and the Internet of Things (IoT).

iMovo hosts Qlik Roundtable and Business Brunch

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We’ve recently held our annual “Qlik Roundtable and Business Brunch” at Le Meridien Hotel in St. Julian’s. This half-day event brought together BI professionals from a broad spectrum of companies from different sectors, who were looking to learn more about Qlik and how it can help organizations grow, innovate and succeed – all through the power of visual analytics.

Zendesk Talk update: New Call Monitoring feature available

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Zendesk has recently announced the launch of Call Monitoring, a new feature which will be available exclusively to customers on the Talk Advanced plan. With the new Live Calls dashboard, Zendesk admins will now be able to see at-a-glance all ongoing calls, listen in on agent conversations and barge in on calls when agents need support or escalation.