iMovo announces new partnership with Planday
iMovo, today announced its partnership with Planday, the online platform that helps businesses manage the logistics of their staff. With Planday, shift-based companies can easily create and share a schedule, communicate with employees, and handle HR processes.
Three reasons why the human touch still matters to customers
In the digital era, convenience, speed and accuracy are kings. Today’s customers don't have to call you in the middle of the night to know more about your product. All they have to do is access your website and collect the information for themselves. At the end of the day, we are still human and automation or digital platforms can never replace that completely. In fact, here are some reasons why businesses still need to incorporate the human touch in the way they serve customers.
BI Analytic Tools Help Business Organisations
Business organisations have been collecting customer data since time immemorial; whether on clay tablets, papyrus and subsequently paper. With the advent of computerisation most business organisations found themselves maintaining electronic systems designed and built to store and accumulate ever-growing amounts of raw customer data. Due to the way computer applications were then designed, it was not always easy to aggregate different systems, and the data they respectively stored, in an attempt to construct a single, unified, view of the customer.
Business Discovery – Business Intelligence Made Relevant
Business Intelligence has been evolving , like many other areas of technology, new entrants are challenging the status quo and have been fuelling a new paradigm in the way BI is used and deployed in ever smaller organisations...
iMovo Announces Tableau Partnership
iMovo, the leading Business Intelligence (BI) and Customer Experience Management (CEM) company, has just announced a new partnership with Tableau Software, a leading global business intelligence and analytics software vendor.
You’re sitting on a goldmine… and you probably don’t know it!
A world once immersed in paper documents and cardboard files is now digital, where almost everything can be stored as numbers on a hard disk. Your collection of favourite musical pieces – ones and zeroes; classified documents – ones and zeroes; your shop inventory, your payroll system, your sales ledger – all ones and zeroes. No wonder data is being termed as the ‘gold of the 21st century’.
How to Use Customer Data to Provide a Better Customer Experience
It is constantly being emphasised that customer experience is the key to high customer satisfaction. Providing customers with reliable and timely customer service encourages repeat business, therefore contributing to the creation of a loyal customer base.
iMovo Develops New Mobile App for eCabs
eCabs, Malta’s leading taxi company is renowned for its excellent customer service. They have taken their customer experience a step further with the release of their new mobile application, which was developed by iMovo and is now available for download on the iTunes and Google Play stores.
iMovo Welcomes Brian Scicluna
iMovo is pleased to welcome Brian Scicluna in the role of Business Intelligence (BI) Developer. Having completed his education at MCAST ICT Institute, Brian started his career in 2006 working as a software engineer in an insurance company within an in-house software development team.
iMovo Participates in MITA Workshop
iMovo has recently participated in the first “Tech Enabled Careers for Girls” workshop, organised by MITA. The aim of this event was to give young female students the opportunity to meet and connect with successful female professionals who would inspire them and serve as role models.
iMovo welcomes Neil Sammut
We are pleased to welcome Neil Sammut in the role of Business Intelligence (BI) Developer. Neil is currently reading for a Master’s degree in Business Intelligence at the University of Dundee, and has been working as a full-time software developer for the past 3 years.
4 Steps to a Clean and Up-to-date Customer Database
Every database is subject to bad data. Bad data can take the form of duplicate or spam records and outdated information, and affects business analysis as it may show inaccurate calculations which may eventually lead to lower productivity. In this article we discuss four useful tips for keeping a clean and efficient customer database.
How to turn Customer Data into Customer Insight
Access to the right customer insight at the right time, is crucial for business success. Many businesses have demonstrated that by utilising their customer data in an effective manner they can serve their customers better while improving their operations to optimise customer satisfaction.
Executive Dashboards: Why Every Business Needs Them
Executives are at the helm of their organisations. To drive their organisations forward they have to take decisions on a daily, if not hourly basis, and they look to data and information to assist them in their decision-making process. However, very often executives don’t have time to sift through endless reports to get the information they need.