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iMovo partners up with DigitalGenius - The Artificial Intelligence (AI) Platform for Customer Service

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iMovo, a leader in Customer Experience Management (CEM), Big Data Analytics, Workforce Management and DigitalGenius, the Artificial Intelligence (AI) platform for customer service, today announced a new partnership that will allow them to help organisations improve their customer service operations, create new efficiencies  and generate value and cost savings through the adoption of Artificial Intelligence (AI).
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When mere words are not enough

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The word emoji comes from the Japanese word ‘e’ (meaning picture) and ‘moji’ (meaning character), and the widespread popularity of these pictographs (pictorial symbols) can be assessed from the fact that they are today so ubiquitous we frequently fail to notice them in our day-to-day correspondence, social media posts and replies.
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CRM-Based Lead Generation – Basic Tips 

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You need to keep an eye on your lead capturing and tracking strategies to ensure that you are always ahead of the curve. One way to stay on top of everything is by adopting a CRM solution. A CRM (Customer Relationship Management) solution can provide unique, personalized experiences that customers will truly appreciate.  Here are some tips on how to leverage your CRM for better leads.
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3 Ways in which AI is Transforming Customer Service 

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AI can provide a wide array of benefits to businesses in general, but even more so, to the customer service industry. By harnessing the power of AI, businesses can provide better, more effective, and more cost-efficient customer service.  
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How the IoT will change Customer Service

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The key objective of technological advancement is to minimize human effort as much as possible. Isn’t that why we have machines in our home? The refrigerator stores our food and keeps it fresh. The TV entertains us. The washing machine helps keep our clothes clean.  
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The benefits of implementing a CRM solution

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Customer Relationship Management (CRM) refers to a set of strategies that aid the management of a business’s relationships with its customers. However, to implement those strategies in a more quantifiable manner, we use CRM software programs.  There are several benefits that businesses can gain from adopting a CRM approach. To begin with, CRM strategies help organizations develop better relationships with their customers.
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AI and its impact on the workplace 

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Is the technological progress and Artificial Intelligence really a cause for concern at the pace of work? Will robots take our jobs?
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Ten Tethered Red Balloons (Part 1)

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As a company specialising in Customer Experience Management (CEM), a field of client analysis that encompasses the relatively modern medium of social networks, there is one particular question that we, at iMovo, get asked more often than any other.  This question revolves around the hype of social media and this is where the story of the ten red balloons starts.
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Top Five Business Intelligence trends for 2018 and 2019

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The Business Intelligence(BI) space has been morphing and growing rapidly over the last few years and therefore new trends and practices are always coming up. Here are the top five trends that we should look out for in 2019 and the rest of 2018.
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Visualising the World Cup 2018 predictions with Tableau

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The World Cup has come and gone, 4 weeks of back-to-back games resulting in a culmination of the 2 best teams playing it out for the trophy. As with many companies nowadays, the iMovians wanted to get in on the World Cup action and submitted their predictions for the entire tournament from the Group stages all the way until the Final.