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How the IoT will change Customer Service

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The key objective of technological advancement is to minimize human effort as much as possible. Isn’t that why we have machines in our home? The refrigerator stores our food and keeps it fresh. The TV entertains us. The washing machine helps keep our clothes clean.  
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The benefits of implementing a CRM solution

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Customer Relationship Management (CRM) refers to a set of strategies that aid the management of a business’s relationships with its customers. However, to implement those strategies in a more quantifiable manner, we use CRM software programs.  There are several benefits that businesses can gain from adopting a CRM approach. To begin with, CRM strategies help organizations develop better relationships with their customers.
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AI and its impact on the workplace 

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Is the technological progress and Artificial Intelligence really a cause for concern at the pace of work? Will robots take our jobs?
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Ten Tethered Red Balloons (Part 1)

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As a company specialising in Customer Experience Management (CEM), a field of client analysis that encompasses the relatively modern medium of social networks, there is one particular question that we, at iMovo, get asked more often than any other.  This question revolves around the hype of social media and this is where the story of the ten red balloons starts.
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Top Five Business Intelligence trends for 2018 and 2019

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The Business Intelligence(BI) space has been morphing and growing rapidly over the last few years and therefore new trends and practices are always coming up. Here are the top five trends that we should look out for in 2019 and the rest of 2018.
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Visualising the World Cup 2018 predictions with Tableau

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The World Cup has come and gone, 4 weeks of back-to-back games resulting in a culmination of the 2 best teams playing it out for the trophy. As with many companies nowadays, the iMovians wanted to get in on the World Cup action and submitted their predictions for the entire tournament from the Group stages all the way until the Final.
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Qlik Sense June 2018 Release is here

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The much-anticipated Qlik Sense June 2018 Release is here and it is packed with many great new features! From advancements in Augmented Intelligence (AI), to impressive new features around accelerated self-service, this release is helping users get to insights much faster.
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#HandsOnTalend – Integration Cloud – Your First Job – Best Practice and Metadata

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As we learnt in our last article, the process of creating a project and creating a workflow is quite simple, however, the most important part of the flow will always be the Job. Whereas not directly, part of Integration Cloud, it is an important element within it.
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Zendesk Actions for Slack

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Slack, has quickly become the defacto internal messaging tool for a variety of companies in a variety of sectors not only because of its ease of use, but also because of its ability to integrate with other systems used internally. A system that allows the user to carry out actions in another system seamlessly, efficiently, and effectively is a godsend, and here one can draw parallels with Zendesk. 
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#HandsOnTalend - Integration Cloud - Getting Started

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Getting started on a new product can sometimes seem daunting but Talend Integration Cloud makes it seamless. The platform, now in version 7, provides an easy to use and understand interface.