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The Beginner's Guide to Running a Multilingual Help Desk

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The following guide will help you be well-equipped to quickly and effortlessly venture on setting up a multilingual help desk and, most importantly, connect with your customers all around the globe.
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Top CRM trends that can be game changers in 2019 

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As businesses gear up to embark on their journey of becoming customer-focused to customer-centric organizations, the need for reaching out to customers is more evident than ever before. Organizations over the world have taken note and have come up with CRM strategies that focus on exceeding customer expectations and achieving customer delight.
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How retailers can convert big data into smart data 

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The internet has allowed retailers today to collect as much data as possible. Coupled with the beneficial systems such as cloud services, retailers can also store this data on a system that is virtually infinite. Plus, they even have the computing power now to actually process this data. 
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The Cabin on the Lake: Data repositories for Business Analytics 

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Big Data Analytics continues to help businesses thrive and grow by condensing the constant influx of data into a digestible, visual representation. A sometimes-overlooked aspect of Big Data is the proper repository needed to contain it. 
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iMovo partners up with DigitalGenius - The Artificial Intelligence (AI) Platform for Customer Service

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iMovo, a leader in Customer Experience Management (CEM), Big Data Analytics, Workforce Management and DigitalGenius, the Artificial Intelligence (AI) platform for customer service, today announced a new partnership that will allow them to help organisations improve their customer service operations, create new efficiencies  and generate value and cost savings through the adoption of Artificial Intelligence (AI).
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When mere words are not enough

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The word emoji comes from the Japanese word ‘e’ (meaning picture) and ‘moji’ (meaning character), and the widespread popularity of these pictographs (pictorial symbols) can be assessed from the fact that they are today so ubiquitous we frequently fail to notice them in our day-to-day correspondence, social media posts and replies.
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CRM-Based Lead Generation – Basic Tips 

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You need to keep an eye on your lead capturing and tracking strategies to ensure that you are always ahead of the curve. One way to stay on top of everything is by adopting a CRM solution. A CRM (Customer Relationship Management) solution can provide unique, personalized experiences that customers will truly appreciate.  Here are some tips on how to leverage your CRM for better leads.
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3 Ways in which AI is Transforming Customer Service 

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AI can provide a wide array of benefits to businesses in general, but even more so, to the customer service industry. By harnessing the power of AI, businesses can provide better, more effective, and more cost-efficient customer service.  
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How the IoT will change Customer Service

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The key objective of technological advancement is to minimize human effort as much as possible. Isn’t that why we have machines in our home? The refrigerator stores our food and keeps it fresh. The TV entertains us. The washing machine helps keep our clothes clean.  
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The benefits of implementing a CRM solution

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Customer Relationship Management (CRM) refers to a set of strategies that aid the management of a business’s relationships with its customers. However, to implement those strategies in a more quantifiable manner, we use CRM software programs.  There are several benefits that businesses can gain from adopting a CRM approach. To begin with, CRM strategies help organizations develop better relationships with their customers.