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Improve your holiday customer service with these tools

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There are certain things that are bound to happen as the holiday season gets closer. An increase in stress levels amongst the service crew, for instance, is one of those things. Holiday time is when your average customer is going to shop more than usual and that means keeping up with their service requests is going to be a major challenge. So, your only option is to stay prepared. A good way of preparing for the holiday season is to leverage some of these effective tools.
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New and updated: Tableau 10.4

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Tableau 10.4 is here! Save time and reduce mistakes by using the best data for your analysis. From discussions with visual snapshots to data source recommendations, Tableau 10.4 helps you speed up your journey to data discovery.
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The relevance of Business Intelligence for Finance

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A lot of people wonder why most Business Intelligence (BI) departments fall under the Finance and not Information Technology (IT) department. There was a time when I wondered too, especially when I was taught so during my studies. Let’s start and try to explain this by looking at meetings. Don’t you get excited when you hear that you have a day full of meetings? Everyone would be eager for the moment when figures start appearing on presentations and not matching with each other’s reports. That is the ideal time to start playing Report Dungeons.
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4 Tips to Keep Your Blog Content Fresh

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Simply updating your blog constantly is not enough to gain a reputable image with your customers – the type of content you upload is key.  You’re tracking its performance, and have noticed that it is deviating from time to time, sometimes with a dramatic drop in unique page views or clicks. If trials like this befall you, never fear, for we’re here to give you the key to unlock a new door to innovation, keeping your blog fresh with 4 tips.
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Responding to customer feedback: What not to do

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Good companies are aware of how important it is to maintain a positive relationship with customers. Their responses are polite and to the point, and their objective is to always offer a solution. They make it a point to make the most of the feedback they receive, regardless of whether it is positive or negative. In other words, they do everything it takes to protect their reputation and brand image.
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Automation, coffee and unfulfilled hobbies

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We thrive in automation which makes our day-to-day operations easier, less time-consuming and more efficient. The reason we are writing this post is not to show you how we much we relish automation, or how good we are as a company at implementing them, but it’s to show you how you could train your brain to think in automation, disregarding specific technology and tech-savviness.
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The death of a master storyteller

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On February 7, 2017, the world lost one of its best-known Swedish academics - Hans Rosling. One described as ‘the man in whose hands data sings’.  Others described him as a ‘data guru’ and even ‘the Jedi master of data visualisation’.
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Experienced Executive joins iMovo’s Board of Directors – Philip Micallef

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iMovo is pleased to announce that it has appointed Mr. Philip Micallef as a member of the company board of directors. This executive appointment further reinforces and strengthens iMovo’s growth plans and its efforts to bring innovation and choice to the market.
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Seven best practices of customer service

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Customers judge a company not just by its product or service, but also by the competence, behavior and attitude of its staff. Consistently poor customer service can easily prompt customers to abandon a brand whose product they may have otherwise appreciated.
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iMovo appointed Premier Solution Provider for Zendesk in EMEA

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iMovo is pleased to announce that it has been appointed as a Zendesk Premier Solution Provider in the EMEA region – the highest level of achievement for a Zendesk Partner.