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AI trends we are expecting in 2018 

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2018 is here and we already experienced a deluge of articles and blogs that discuss the various technological trends for this year. This got us curious about what we could expect in the AI (Artificial Intelligence) sector during the year so we set out to determine exactly that. This article explains three things you can expect in the AI sector in 2018.
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Zendesk – The next level of Customer Experience Management 

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Zendesk is a cloud-based customer service software which offers helpdesk solutions to companies. The main aim of Zendesk is to improve customer service and help build better customer relations. The company has developed a number of products to deliver to this end. Zendesk products cater for the smallest startup business to large multinational corporations. 
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Get on board with Tableau 10.5

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One of the world’s most powerful BI Visual Analytics tool has been updated once again, and this time it isn’t holding back with powerful new features across all their platforms, it once again will remind you why you chose Tableau in the first place.
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Six basic benefits of using Business Intelligence tools

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Business Intelligence (BI) is a technological concept that involves leveraging an organization’s strategies and tactical information to analyze data and provide employees and clients with the necessary capabilities to achieve intended outcomes. However, for this to happen, organizations need effective business intelligence tools. Read more for reasons organizations should invest in such tools.
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Customer Service and AI: What we can expect in 2018

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Artificial Intelligence is perceived as the ultimate weapon in a business’s arsenal. The average enterprise hopes to see more automation, streamlined processes, worker augmentations and profitable insights. On the whole, AI promises to make life easier for businesses and customers alike.Members of the board are dreaming about the massive benefits that AI can bring to their business. However, it's not all rainbows and butterflies.
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Four CRM resolutions you need to make in 2018

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New plans, new strategies and new ideas for the new year may be in place already for many businesses. There is one thing businesses simply cannot ignore this year, and that is customer relationship management. No new plan or strategy will prove useful if a business doesn't focus on creating and maintaining a long-lasting and meaningful relationship with customers.
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Big Data trends for 2018

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We all know Big Data is a big deal. That’s something that we’ve already established in the last two years. But, how is big data going to influence the way we do business in 2018? Well, here are some big data trends to watch out for that are likely to dominate the business landscape.
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Improve your holiday customer service with these tools

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There are certain things that are bound to happen as the holiday season gets closer. An increase in stress levels amongst the service crew, for instance, is one of those things. Holiday time is when your average customer is going to shop more than usual and that means keeping up with their service requests is going to be a major challenge. So, your only option is to stay prepared. A good way of preparing for the holiday season is to leverage some of these effective tools.
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New and updated: Tableau 10.4

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Tableau 10.4 is here! Save time and reduce mistakes by using the best data for your analysis. From discussions with visual snapshots to data source recommendations, Tableau 10.4 helps you speed up your journey to data discovery.
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The relevance of Business Intelligence for Finance

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A lot of people wonder why most Business Intelligence (BI) departments fall under the Finance and not Information Technology (IT) department. There was a time when I wondered too, especially when I was taught so during my studies. Let’s start and try to explain this by looking at meetings. Don’t you get excited when you hear that you have a day full of meetings? Everyone would be eager for the moment when figures start appearing on presentations and not matching with each other’s reports. That is the ideal time to start playing Report Dungeons.