iMovo announces new partnership with Planday
iMovo, today announced its partnership with Planday, the online platform that helps businesses manage the logistics of their staff. With Planday, shift-based companies can easily create and share a schedule, communicate with employees, and handle HR processes.
Three reasons why the human touch still matters to customers
In the digital era, convenience, speed and accuracy are kings. Today’s customers don't have to call you in the middle of the night to know more about your product. All they have to do is access your website and collect the information for themselves. At the end of the day, we are still human and automation or digital platforms can never replace that completely. In fact, here are some reasons why businesses still need to incorporate the human touch in the way they serve customers.
BI Analytic Tools Help Business Organisations
Business organisations have been collecting customer data since time immemorial; whether on clay tablets, papyrus and subsequently paper. With the advent of computerisation most business organisations found themselves maintaining electronic systems designed and built to store and accumulate ever-growing amounts of raw customer data. Due to the way computer applications were then designed, it was not always easy to aggregate different systems, and the data they respectively stored, in an attempt to construct a single, unified, view of the customer.
Business Discovery – Business Intelligence Made Relevant
Business Intelligence has been evolving , like many other areas of technology, new entrants are challenging the status quo and have been fuelling a new paradigm in the way BI is used and deployed in ever smaller organisations...
Why Companies Need to Rethink Organisational Structure
Fifty years ago the editor of Fortune magazine, William Whyte, authored a book titled ‘The Organisation Man’ that defined the nature of corporate life for a generation. The book described how America, whose people, he said, had “led in the public worship of individualism,” had recently turned into a nation of employees.
Iva vs Le – What does Facebook Data Say?
Using social media to analyse political opinions is becoming increasingly common-practice. Perhaps one of the most interesting facets of this development is the possibility of ‘pulsing’ the public’s opinion in real-time and understanding general swings in public opinion as well as overall trends.
Tableau 9.0 Brings Interactive Speed and Enriched Flow to Data Analytics
Tableau Software has today announced the general availability of Tableau 9.0, a major release of its fast visual analytics software. New capabilities help people to achieve more with data, answering questions at interactive speed.
Qlik Positioned as a Market Leader for the fifth year in the Gartner Report
The Gartner report has once again put Qlik as a market leader in data discovery within the 2015 Business Intelligence and Analytics Platform Magic Quadrant report. This designation marks the fifth consecutive year that Qlik has been positioned in the Leaders Quadrant based on completeness of vision and ability to execute.
How Can Restaurant Owners Achieve Social Media Success?
Within this article we include a few tips as to how restaurant owners within the hospitality industry can make the most of the social media channel and successfully utilise social media to create a mutually-beneficial relationship with customers.
Attaining Customer Loyalty
For retail businesses, increasing sales can occur by selling their products at heavily discounted prices. At first glance, this customer acquisition method seems to work. However, at the end it is grossly unsustainable and it does more harm than good to your business. You may make lots of sales, but hardly any of the cash translates to profits. Therefore, here are some reasons why customer loyalty is significantly important.
Qlik Sense FAQs
These Frequently Asked Questions for the launch of Qlik Sense Desktop aim to provide some insight into the differences between QlikView and Qlik Sense.
The Risk of not Risking – Why Financial Agencies should plunge into CRM
Gather insight on your customers, increase automation in your daily routine and use helpful and easy-to-compile data visualisations for a more customer-focused approach within your company.
A Quick Look at Data Science
An article in the Harvard Business Review called the Data Scientist the sexiest job of the 21st century. This never fails to put a grin on my face, because some of the work we have done here at iMovo has more than just shyly dipped a toe into the silvery waters of data science. Though I wish that this would, transitively, imply that I am the sexiest employee this century, I think I will settle for being able to have a lot of fun with data at the office.
The Key to an Efficient Customer Support Team in the iGaming industry
Zendesk offers a multichannel customer service platform which will improve efficiency by grouping all support requests in one location, thus eliminating the need of having to switch between multiple channels.