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Extending Zendesk's Functionality

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Over 450,000 companies use Zendesk as their support platform. These companies have support teams of all sizes, ranging from 2 to over 100 customer support agents and come from various industries including telecommunications, retail and healthcare. The reason that Zendesk is used by organisations of such varying sizes and requirements, is that despite its simple interface, it is extremely customisable.
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CRM 2015 is Just around the Corner

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Codenamed “Vega”, the next major version of Dynamics CRM is set to be released in the fourth quarter of this year, this news was revealed in Microsoft’s CRM roadmap earlier in September.
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iMovo Launches 'Socionomix Monitor' To Help Protect Business Reputation

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iMovo, the leading business intelligence and customer experience management company, has developed a unique tool – Socionomix Monitor – that allows organisations to monitor what is being said about them on social media and to know how their brand is perceived.
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Sales Through Service: Four Simple Customer Service Tips To Increase Sales

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Good customer service is fundamental; especially today in an ever-changing business environment where alternatives are easily found and there are little to no changeover costs. This should encourage you to ask yourself if you are giving the best customer support to your customers. If you are not sure you do, here are some good reasons why you should invest more in customer service.
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iMovo Appointed Microsoft Key Solutions Provider

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iMovo, a leading Maltese Customer Experience Management (CEM) company, has recently been recognised by Microsoft Malta as a Key Solutions Provider (KSP) for Microsoft Dynamics CRM solutions in Malta.
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Business Intelligence - Why a Long Leash is Not Equal to Freedom

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In order to analyse data, Business Intelligence (BI) developers usually include a lot of intelligent logic in the dashboards that they develop. This however could be restricting the freedom to get the answer to ANY question that the end-user might have. As once quoted by Marty Rubin, “a long leash is not freedom.”
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It is time for a renewed national ICT Industry Policy Framework

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Malta’s ICT industry has experienced substantial growth, which to a degree mirrors similar trends elsewhere since 1990. Today the sector is said to contribute some 5% of GDP. Historically, the first national ICT policy has its roots in a Public Service Review carried out in 1990 which charted out strategic reform supported by ICT.
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iMovo & eCabs make it to the eBiz Awards finals

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Following the successful implementation of an online booking engine based on the Microsoft CRM platform for eCabs, Malta's premier taxi cab company earlier this year - the product, known as (Integrated Booking & CRM Solution) IBOCS was one of three finalists for the "Best eBusiness Idea of the year" category.

Gartner Again Rated Qlikview As A Leader

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Gartner has recently published the 2012 Magic Quadrant for Business Intelligence (BI) Platforms which presents Gartner’s annual opinion of the main software vendors that should be considered by organisations seeking to develop business intelligence applications. iMovo Advisor Hadrian Sammut shares some perspectives with the Times of Malta.